The revised Draft Water Supply Services Policy reflects legislative updates, introduces enhanced customer service provisions, and provides greater clarity and detail in technical requirements.

This draft policy also introduces a dedicated section on Concealed Leaks, which includes a clear definition of a concealed leak, that acknowledges leaks that occur out of plain sight, such as underground or beneath concrete slabs. This section also provides for a limited financial adjustment, subject to specific eligibility criteria being met.

The main objectives of this Policy are to outline:

• Council's regulatory powers and limits of responsibilities
• Council's approach to dealing with aspect of its water supply business
• General advice for the community on the water supply services provided by Council.

This policy provides general information and does not precedence over design and construction specifications, Australian Standards, development conditions, or any other superior legislation or regulation.

In accordance with the Personal Information Protection Act 1998, written submissions received by Council containing personal information may be made public when the matter goes before Council for consideration, as it may be included in Council’s Business Papers. Persons have the right to remain anonymous if they so choose by refraining from submitting their personal information, however, the submission may be given less weight in the overall assessment and consideration of the draft policy.