Customer survey
The statistical valid survey will be undertaken
- In market for approximately 10 days
- 500 residents will be contacted
- 10 minutes in duration
- Answer if 02 8358 2995 is calling!
Overview
Our intent is to ensure the water and sewerage supply meet all legislative requirements and our customers can expect a high level of service provision relating to their water and sewerage requirements.
To support the development of our 2024 - 2026 Water Supply and Sewerage Customer Service Plan, we undertake a biennial survey to assess customer satisfaction with our services. The survey will involve 500 residents within the region receiving a call from our independent research partner to undertake a series of questions around satisfaction levels across a variety of services.
After an in-depth analysis and review of the data, the draft customer service plan will undergo a public exhibition before Council can endorse for adoption.
Please +Follow this page, and we will ensure you are notified when further information becomes available.
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Draft plan
This Water Supply and Sewerage Customer Service Plan will consider survey feedback regarding
- Customer service standards
- Benchmark our performance
- Define programs to educate community
- Develop communications strategies
- Quality & workmanship
Do you have a question on the survey or current services and standards?
Open
Let us know if you would like something clarified further, our project team are available to answer.
