The survey gives residents the opportunity to provide invaluable feedback on what the community needs into the future, the services of Council and how Council can improve and plan for the region’s future.

Typically, the survey happens once every two years. However, in past years, the survey schedule was pushed back due to the impact of the drought on the community, followed by disruptions caused by COVID-19, and alterations to the NSW Local Government election dates.

Micromex will survey 500 randomly selected residents via telephone between 18 March and 28 March 2024.

An online survey will also be available for residents from 25 March 2024 to complete.

Residents can expect the survey to last about 15 minutes. Taking part is totally up to you—we value your feedback, aiming to enhance how we serve the community.

The survey will ask residents to rate, or provide their feedback on things such as;

• Questions about Council’s various services, facilities and businesses;
• Overall satisfaction with the performance of Dubbo Regional Council;
• Your satisfaction with the appearance of Dubbo and Wellington CBD’s and surrounding areas.

Research companies can obtain personal information about people from publicly available sources such as the telephone directory.

Council wants to assure you that no council-held personal data of individuals has been shared with researchers or any other external parties. We have strictly followed legal requirements to safeguard all residents privacy.

The type of personal information we collect depends on the nature of the research being undertaken, and could include:

• Demographics, such as name, age group, and gender
• Geographic, such as suburb/village where you reside
• Behavioural, such as interactions with community services
• Attitudinal, including feelings and opinions
• Needs, such as what people want or need in terms of services and facilities

The calling number will display as (02) 8358 2995, representing Micromex, and they will always clearly identify themselves to respondents as being from Micromex Research.

If you have any concern, please contact Dubbo Regional Council at (02) 6801 4000.

The presence of researchers in the community is part of our commitment to conducting this survey independently. We want our community members to engage with impartial individuals, ensuring their participation with confidence.

Being present in the community allows us to provide an opportunity for diverse voices to be heard. When Micromex will engage the services of a resident to assist in harvesting survey participation, underscoring our dedication to fostering trust within our community.