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Overview

Council's Customer Experience Strategy 2021-2027 and Charter reflects our commitment to providing professional, responsive, and accessible service. It establishes clear standards for communication, ensuring timely responses, respectful engagement, and transparency.

With the current three-year action plan from the Customer Experience Strategy 2021-2027 now due for renewal, this is an opportunity to assess its effectiveness, refine key service standards, and adapt to evolving customer needs. Community feedback will play a vital role in shaping the next phase, identifying areas for improvement, and strengthening Council’s dedication to service excellence.

Help shape the way Council delivers Customer Experience

📣 FAST FACTS

On average each month, Council’s Customer Experience team is contacted by the community in the following ways:

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Engagement & Customer Insights Team

Dubbo Regional Council

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Contact Us

Contact Information
Phone (02) 6801 4000
Website www.dubbo.nsw.gov.au
In writing

P.O. Box 81
Dubbo NSW 2830
Get in touch online

Social Media

ACKNOWLEDGEMENT

We pay our respects to the Traditional Owners of the lands where we work as well as across the lands we travel through.
We also acknowledge our Elders past, present and emerging.