The Customer Experience (CX) team is reviewing how our strategy can shape the organisation’s approach to delivering a better customer experience.

This survey is designed to help identify new actions and areas for improvement, based on our four guiding principles: Journey, Process, Data, and Innovation.

We’re taking a customer-centred approach, putting the experience of our customers ahead of process. Your input is vital in helping us shape the next three years.

Please complete the survey by Monday, 14 July 2025, and help us build a stronger, more connected customer experience.

The CX team will also be hosting consultation sessions with Team Leaders, Coordinators, and Supervisors across key service areas. If you're interested in taking part, please reach out to Lachlan (4211).